Privacy Policy

This page explains how Talkya handles website, account, and communication information for visitors and customers.

Medical practices should review privacy, vendor, and compliance requirements before using any AI receptionist or communication platform in production.

Information connected to the website

Website visitors may share basic contact information when they request details, ask about plans, or start a conversation about using an AI receptionist. That information should be used to respond to the inquiry and support the business relationship.

Information connected to call workflows

When a medical practice uses phone automation, the practice should decide what information is appropriate to collect and how staff should review it. The platform should be configured around the practice's own privacy obligations and patient communication policies.

Practice review matters

Any healthcare business should review vendor terms, privacy controls, internal procedures, and applicable compliance requirements before relying on automation for patient-facing communication.

Data minimization

A practice should avoid collecting unnecessary information during automated intake. The best workflow asks for the details needed to route and respond to the call, while leaving sensitive or complex matters for trained staff.

Access and retention

Teams should decide who can review call details, how long information should be kept, and how records should be handled when a caller requests follow-up. Clear internal rules help protect callers and reduce confusion.

Security expectations

Any production setup should use secure access, appropriate staff permissions, and careful review of third-party tools. Privacy is not only a software feature; it also depends on how the practice operates day to day.